What is a management system?

A management system is a way of defining an organization's operations to meet its set objectives. So, a quality management system is a way of defining how an organization can meet the requirements of its customers and other stakeholders affected by its work. Other ISO standards look at other types of management systems, such as ISO 14001 for environmental management or the recently published ISO 45001:2018 for occupational health and safety management.

What is ISO 9001?

ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction.

The new version of the standard, ISO 9001:2015, has just been launched, replacing the previous version (ISO 9001:2008).

Benefit of ISO 9001:2015 to Companies

What benefits will it bring to your business or organization? Implementing a quality management system will help you:

• Assess the overall context of your organization to define who is affected by your work and what they expect from you. This will enable you to clearly state your objectives and identify new business opportunities.

• Put your customers first, making sure you consistently meet their needs and enhance their satisfaction. This can lead to repeat custom, new clients and increased business for your organization.

• Work in a more efficient way as all your processes will be aligned and understood by everyone in the business or organization. This will increase productivity and efficiency, bringing internal costs down.

• Meet the necessary statutory and regulatory requirements.

• Expand into new markets, as some sectors and clients require ISO 9001 before doing business.

• Identify and address the risks associated with your organization.

ISO 9001:2015 alignment to Sustainable Development Goals (SDG)

This standard contributes to the following Sustainable Development Goals: 1, 9, 12, 14

Read more about ISO 9001:2015 from https://www.iso.org/standard/62085.html